Business Email Hosting

100GB storage is the total space you can share with all the users, as a starting point. You can easily upgrade and subscribe to more storage space as you require more storage space.

Most hosting companies limit the email hosting by space (in GB) and somewhere inside their Terms & Conditions or Acceptable Use Policy, you will find a clause with the fine print of the total number of emails (typically in the range of 100,000 to 300,000 emails for the entire domain/company) you can store within your subscription.

We limit the email hosting only by space (in GB, based on the plans above) that you allocate to your email users. There is no limit to the number of emails you can store in your mailboxes, as long as they are within the space limit you assign to each email user.

There is a minimum account size of 5GB per mailbox. Therefore, a 100GB Email plan will allow you to create up to 20 mailboxes. Likewise, a 1TB Email plan will allow you to create up to 200 mailboxes. If you need to create more mailboxes, just upgrade to a larger space subscription.

Unfortunately no! Anyhow, we are so confident that you will love using our Business Email Hosting hence be sure to check with us on how you can secure a 30-day money back guarantee, for your peace of mind!

Yes! Antispam, antivirus and antimalware service is included by default.

If you require more advanced and sophisticated protection, do consider our SpamZetta Email Security Gateway as an enhancement to your email protection!

For every email account, you may create any mailbox size from 5GB to 50GB per user. If you require mailbox size larger than 50GB per user, consider our Microsoft 365 offerings.

The email attachment size limit is 20MB. This is in consideration that not all email servers globally allow receiving large attachment size, ie Hotmail/Outlook.com users can receive up to 20MB attachment only.

We endeavour to handover the hosting account to you within the SAME business day upon confirmation of your payment.

i) For a small per mailbox migration fee: Leave all the hassles to us and we will perform the migration for you (covers only Inbox & Sent Items), or
ii) Free: Download all your emails from your current email hosting service into your computer using POP3 protocol. You may wish to engage a third-party Office IT Support personnel to assist you if you are unsure how to configure your email client to do this

Yes of course you can! Let us know if you require assistance with your email migration!

Yes, phone support is available during Malaysia office hours.

Note that for security reasons, please do the following:
1. Submit a technical support email/ticket alongside with supporting information (such as screenshot of the error code).
2. You will receive a Case Number immediately upon successfully submitting the technical support email/ticket. Quote this Case Number on the phone.
3. Our engineers will be able to assist you upon identifying your Case Number.

All voice conversations shall be recorded. To avoid identity and data theft, our engineers reserve the rights to refuse technical support from unidentified personnel or unverifiable Case Number.

Yes, Two-Factor Authentication (2FA) is available at no additional charges.

Implementation of 2FA can be done by referring to our documentation. In the event that you require virtual training session to learn how to correctly implement and manage your 2FA, a one-time virtual training fee can be proposed to you.

Upon activation of our Business Email Hosting service, you will receive a Welcome Mail containing step-by-step instructions to configure your PC Outlook, iPhone or Android phones to start using our email service.

The step-by-step instructions are simple enough for our customers without IT background. If you find it too much of a hassle to perform the setup yourself, you should forward the step-by-step instructions to your IT team or system integrators.

If you have accidentally deleted an email from your Inbox, you can easily restore the email from your Trash/Deleted Items folder. If you have also emptied your Trash/Deleted Items folder after removing the email from your Inbox, unfortunately there will be a one-time email account restoration fee to recover the email from our secured backup system.

Daily Backup is for us to recover all your emails for free, up to the latest Daily Backup version, if there is an unlikely event of hardware failure on our end. It is also for us to perform email account restoration for you, however note that there will be a one-time fee.